Windows 11 Service Desk Analyst

Remote - occasional travel to Oxford or Southampton

£150 per day, inside IR35

Full Time

Security Clearance Required

Are you tech-savvy, customer-focused, and ready to make a difference in public services? Our client is looking for a dedicated Windows 11 Service Desk Analyst to provide exceptional support and guidance to end users. This is an exciting temporary opportunity with a daily rate of £150, ending on March 31, 2026.

Why You Should Apply:

Be part of a dynamic ICT team dedicated to delivering top-notch service. Work in an environment that values your expertise and encourages professional growth. Contribute to improving user experiences across the organisation.Key Responsibilities:

Provide expert support, advice, and guidance to end users reporting incidents and technical issues in relation to their Windows 11 Laptop Refresh Programme. Analyse, diagnose, and identify workarounds to resolve issues within service level agreements. Engage with ICT technical support functions to ensure timely incident resolution. Communicate effectively with users and ICT staff, ensuring clarity and support throughout the incident management process. Take ownership of incidents and service requests to maintain high customer satisfaction ratings.What We're Looking For:

A good standard of education along with ITIL v2 or v3 knowledge or qualification (Essential). Experience within a service desk or technical environment (Essential). Excellent written and verbal communication skills with a customer-focused mindset (Essential). Strong problem-solving and troubleshooting skills, able to think logically in a fast-paced environment (Essential). A commitment to ongoing professional development (Essential). An understanding of ICT systems relevant to the organisation (Desirable). Basic skills in at least one ICT technical area (Desirable).Additional Information:

This role reports directly to the Service Desk Team Leader. You will be working closely with the ICT team to ensure seamless service delivery