Thames Water have a new exciting opportunity for a WOC, WASC Supplier Manager to Join the Financial Care Team and play a vital role in managing strategic partnerships that shape the future of water services.

We are looking for a driven and detail-oriented individual to take on the role of WOC, WASC Supplier Manager, where you will be responsible for overseeing and optimising the performance and service level agreements (SLAs) of all Water Only Companies (WOCs) and Water and Sewerage Companies (WASCs) that bill and collect on behalf of Thames Water.

In this key position, you will ensure robust governance and risk management, working closely within our established control frameworks. You will lead the delivery of change projects and manage change control processes, ensuring our partners remain aligned with our operational and regulatory standards.

What you will be doing as the WOC, WASC Supplier Manager

• Lead regular business reviews with all WOCs and WASCs.
• Monitor and analyse performance across KPIs, sharing insights with key stakeholders.
• Manage supplier relationships to drive excellence in billing and cash collection.
• Oversee audit requirements and produce regular reports for senior leadership.
• Lead Thames-led projects with WOCs and WASCs from planning to completion.
• Manage change control processes and ensure contractual compliance.
• Identify opportunities to improve overall stock performance and propose initiatives.
• Deliver performance updates to finance and other key stakeholders.
• Provide line management, including 121s, performance reviews, and team development.
• Champion effective change management across the team.

• Proven track record of supplier management.
• Good understanding of billing and debt collection processes.
• Proactive and considered impact analysis of MI reports
• Ability to identify and provide the most appropriate presentation methods to differing roles and knowledge levels across the business.
• Knowledge of key performance drivers for effective performance management
• Ability to train and coach in a clear and professional manner, ensuring directional clarity is achieved.
• Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business.

• Competitive starting salary of £44,000 per annum
• Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.