Workshop Controller

Salary: £28,000-£30,000 basic | £36,000-£40,000 OTE

Job Type: Full-time, Permanent

Location: Birmingham

We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership, responsible for driving workshop efficiency, technical performance, and customer satisfaction.

The Role

As Workshop Controller, you will take ownership of the day-to-day running of the workshop, ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.

Key Responsibilities

Drive performance of the workshop technician team to maximise efficiency, sold hours, and first-time fix Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service Implement and adopt new digital systems and processes as part of the group's digitalisation strategy Develop the skills, knowledge, and career progression of workshop team members Optimise operational processes across the customer journey, including Vehicle Health Checks Ensure full compliance with group financial processes, DVSA MOT standards, and Health & Safety regulations Make a positive and measurable impact ac...