A rare and exciting opportunity has become available for an experiencedWorkshop Manager to joinourAbarth, Citroen, Fiat, Peugeot and Vauxhallteam inPoole.You willbe responsible forcollaborating and deputising for the Service Manager in the running of the Service department, ensuring the efficient and profitableperformance of the service workshop, and customer interface. You will maximise sales of parts and labour to franchise and non-franchise vehicles whilst providing the highest quality of customer service.

The Opportunity:

As a Workshop Manager, you will:

• Help to build a positive work environment, that is customer and colleague focused, which will help to create a cohesive team to take the business forward.
• Formulate and implement action plans to increase service performance and achieve service sales targets and agreed budgets.
• Achieve Technician productivity targets and ensure that Technicians are kept productive with adequate booking levels and ensure no bookings are delayed due to equipment failure.
• Regularly assess the teams skill level andexpertise, agree training and developmentplansand ensure progress ismonitoredregularly.
• Develop technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction.
• Achieve service department targets through reviewing weekly/monthly accounts, operatingcontrolsand composite figures.
• Ensure that credit is properly controlled and overdue accounts are promptly cleared.
• Be fully conversant with manufacturers warranty procedures and to liaise with warranty department to ensure they follow manufacturer and Hendy procedures.
• Ensure that all colleagues are familiar with the requirements of the warranty and quality systems and that work is carried outin accordance withthose procedures.

The Rewards:

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Access to car benefit scheme;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 23 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Variousperksand discounts with high street and online retailers and services. xbpsjku

About You:

• A proventrack recordof running a successful service department in a main dealer environment;
• The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitabilityobjectives;
• Experience of developing and monitoring budgets;
• Strong communicationand organisational skills withhigh levelsof self-motivation;
• Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; and
• A full UK driving licence.