Main purpose of job

To be responsible to the Shift Supervisors for the operation of all front of house and customer service duties, including admissions, the visitors centre and souvenir shop functions.

To be responsible to the Shift Supervisor to ensure a high standard of customer service and cleanliness on the site.

Summary of responsibilities and personal duties

1.

To deal with visitors entering the relevant site, signposting, providing venue information, conducting tours, receiving fees for admission and to participate in all zoo wide promotions.

2.

To promote and process all commercial packages, i,e: membership schemes, including issuing and re-issuing membership cards and maintaining the database.

3. To carry out all duties required in the souvenir shop including selling goods, re-stocking maintaining stock levels to satisfy customer needs, receiving and checking goods inwards, signing delivery notes pricing and merchandising as required. To ensure service and stock levels maximise sales and comply with Trading Standard regulations.

1. To carry out regular stock checks and providing accurate information to management as required. Conducting basic analysis on sales trends to help with stock replenishment.

1. To maintain cleanliness levels on the site. Removing waste, emptying bins in public and staff areas, and disposing of packaging and other materials from the Visitor Centre and adjoining admi...