ASD Ltd is one of the leading metal stockholders and processing suppliers in the UK. We are renowned for supplying a diverse range of ferrous and non-ferrous products. Our extensive in-house processing portfolio in combination with our expertise enables us to deliver cost efficient metal solutions and high-quality steel products.

We are passionate about sustainability and aim to transform our industry by playing an active role in building a sustainable future for our employees, customers, community and future generations.

Role Overview

We are seeking a motivated, target-driven and commercially focused Account Manager to join our busy sales office in Biddulph. This is a key role responsible for maintaining and developing customer relationships, driving revenue growth, preparing accurate quotes and supporting external sales colleagues.

The successful candidate will demonstrate strong communication skills, commercial awareness and the ability to manage multiple customer accounts effectively in a fast-paced environment.

Key Responsibilities

• Identify and onboard creditworthy new customers in line with company procedures.

• Develop and deliver a structured programme of outbound sales activity, including promotional and cold calls, ensuring agreed contact targets with both existing customers and prospects are achieved.

• Manage incoming calls, maximising associates revenue opportunities.

• Build and maintain strong customer relationships to understand requirements and increase purchase frequency and account value.

• Monitor and improve conversion ratios across active, dormant and prospective accounts.

• Maintain accurate and up-to-date customer records, reports and database information.

• Work closely with the Sales Manager to achieve individual and team sales targets.

• Prepare accurate quotations and updated pricing for customers, ensuring timely and effective follow-up.

• Escalate quality management (non-conformance) and payment queries to the Sales Manager as appropriate.

• Ensure all sales enquiries are accurately recorded within the KliCC system.

• Check stock availability and raise customer orders in line with site capabilities, including lead times, stock levels and processing capacity.

Candidate Profile

• Proven experience in a proactive sales or account management role (preferably within steel, metals, manufacturing or industrial sectors).

• Strong commercial awareness and results-driven mindset.

• Excellent communication and relationship-building skills.

• High level of organisation and attention to detail.

• Confident using CRM systems and Microsoft Office applications.

The company and benefits:

As well as a competitive salary we also offer an attractive benefits package which include:

• Health Assured Employee Assistance Programme
• Lifetime Financial Wellbeing
• Lease Cars by Salary Sacrifice
• Contributory Pension
• Long Service Awards
• Discount cards for shops and restaurants
• Gym & Health Club discounts
• Cycle to Work Scheme
• Medicash Programme

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