Account Manager

Location: Manchester

Job Type: Full-time

This role isn’t about answering phones, It’s about owning the customer experience.

We’re a fast-growing logistics company that believes great service is built on trust, clarity, and reliability. Every shipment, every update, and every interaction matters. We’re now looking for a Account Manager who genuinely cares about doing things properly and takes pride in delivering an outstanding customer experience.

The Role

Your mission is simple: make every customer feel looked after.

You’ll act as the key link between customers and internal operations, ensuring communication is clear, issues are handled quickly, and nothing slips through the cracks. When customers think of us, they should think professional, responsive, and dependable.

Key Responsibilities

Act as the first point of contact for customers, professional, calm, and solutions-focused

Handle customer enquiries via phone and email with confidence and efficiency

Process bookings accurately and ensure service requests are delivered smoothly

Track shipments and proactively update customers, no chasing, no confusion

Resolve issues and complaints with ownership, empathy, and urgency

Maintain accurate customer records and internal systems

Work closely with operations, logistics, and sales teams to meet customer commitments

Identify inefficiencies and suggest improvements to processes

Support the business with general administration, data entry, and documentation

Ensure all work complies with company standards and UK logistics regulations

What We’re Looking For

Previous experience in logistics-based customer service (essential)

Strong communication skills, clear, professional, and confident

Highly organised with excellent attention to detail

Comfortable using spreadsheets, Excel, and internal systems

Able to multitask and remain composed in a fast-paced environment

A positive, team-first attitude with no ego

A mindset focused on ownership, accountability, and high standards

Logistics or supply chain knowledge is a strong advantage

Why Join Us?

Join a growing and ambitious logistics business

Be part of a team that values professionalism, teamwork, and results

Clear opportunities for career progression and development

Competitive salary and benefits package

Your contribution will be recognised, you won’t be treated like a number

If this role is for you, please apply or send your CV to (url removed)

INDAB