Account Manager

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Retailer Account Manager An established and fast-growing food and fresh produce business is seeking an experienced Account Manager to lead and develop key customer relationships within a dynamic commercial environment with UK retailer key accounts .
This role is responsible for managing strategic customer accounts, driving sales and margin performance, and ensuring service levels consistently exceed expectations. You will work closely with internal teams and play a key role in customer growth, product development, and commercial performance.
The Role Reporting into the Commercial Director / Head of Sales, the Account Manager will have ownership of key customer accounts and accountability for both commercial and service delivery performance.
Key responsibilities include:
Leading the day-to-day management of key customer accounts

Owning customer service delivery and ensuring expectations are clearly communicated and met across the business

Managing and driving customer KPIs, identifying opportunities for continuous improvement

Overseeing account profitability, sales performance, and gross margin delivery

Maintaining sales budgets through effective demand forecasting and planning

Supporting new product launches and range change planning and implementation

Maintaining accurate customer data, pricing structures, and forecasts

Presenting market share, performance insights, and category trends to customers

Ensuring accuracy of invoicing and data through internal commercial systems

People Management Supporting and coaching an Account Coordinator in their day-to-day role

Driving individual customer growth and development plans

Creating and managing PDPs to support performance and progression

Reviewing objectives to ensure consistently high customer service standards

About You You will be commercially astute, customer-focused, and confident managing complex accounts in a fast-paced environment.
Key skills and experience:
Proven experience in an Account Manager or Senior Account Executive role

Strong commercial acumen with experience managing sales budgets and margins

Confident working with forecasts, KPIs, pricing, and commercial data

Strong presentation and stakeholder management skills

Experience working with ERP or commercial systems

Background in food, fresh produce, FMCG, or retail supply chains is highly desirable

A proactive, collaborative approach with strong attention to detail

Whats on Offer A commercially focused role with ownership of key customer relationships

Opportunity to work within a growing, forward-thinking business

Exposure to category management, innovation, and senior stakeholders

Competitive salary and long-term career development

If you are an experienced Account Manager looking to take ownership of key customers and play a pivotal role in commercial growth, we would love to hear from you.

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Location:
West Malling
Salary:
£50,000
Job Type:
FullTime
Category:
Sales

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