Join to apply for the Application Support Analyst role at University of the Arts LondonJoin to apply for the Application Support Analyst role at University of the Arts LondonUniversity of the Arts London provided pay rangeThis range is provided by University of the Arts London. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDigital & Technology at UAL is on an exciting journey, transitioning from a 'classic' IT approach to a user-centered product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.As an Application Support Analyst, you will provide specialist support within the Student Support Services team, developing and maintaining services that help students access information and book resources at the university. You will be part of a multidisciplinary product team that includes software development, delivery, product, business analysis and UX design.There is a mixed portfolio of internally managed products and third-party SaaS based solutions, all of which need varying levels of support. You will liaise with internal teams and external suppliers to investigate, diagnose and contribute to the resolution of incidents and service requests.In this recruitment round, we are seeking an Application Support Analyst to work across our Student Support Services team as we focus on creating and enhancing a seamless and reliable digital experience.ExperienceStrong experience of supporting and maintaining enterprise and bespoke applications, including third-party SaaS solutions and on-prem data solutionsExperience of working in a product team or multidisciplinary agile teamExperience of managing customer relationships and third-party suppliersA good understanding of ITIL service management processes and experience of using a service management toolEffective oral and written communication skillsAbility to communicate with people at all levels, including the ability to problem solveUAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, training and personal development to recognise and reward the contributions they make, and to encourage excellence, creativity and diversity, including:Competitive salary package of £39,644 to £50,925 per annum, depending on experience31 days annual leave plus public holidaysGenerous, defined benefit pension schemeFamily-friendly policies, including 26 weeks of full maternity or paternity payFor more information on UAL, and Digital & Technology, please visit the dedicated microsite here: https://webmicrosites.hays.co.uk/web/ualHAYS Technology have been retained by University of the Arts London to manage the search and recruitment of this role. For all enquiries, please contact Liam Cornelius-Rumsey at Hays Technology.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesHigher EducationReferrals increase your chances of interviewing at University of the Arts London by 2xGet notified about new Application Support Analyst jobs in London, England, United Kingdom.Greater London, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 22 hours agoLondon, England, United Kingdom 2 weeks agoApplication Support Engineer (Entry Level)London, England, United Kingdom 4 days agoLondon, England, United Kingdom 3 weeks agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 22 hours agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 week agoEpsom, England, United Kingdom 4 days agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 4 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 week agoLondon, England, United Kingdom 3 weeks agoTrade Application Support - Elite FinTech - Up to £150,000 + BonusApplication Support Analyst - Energy Trading/Commodities is a must / London City/ £70K-£80KLondon, England, United Kingdom 1 day agoWexham Street, England, United Kingdom 2 weeks agoBillericay, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 months agoApplication Support Analyst | SQL, Power shell/Python, Azure | Up to £69,000 + Bonus + Benefits | Permanent | 3 days onsite | LondonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr