Apprenticeship Service Coordinator (Fire & Security) Location: Edinburgh Reporting to: Service Manager Staff Grade: ST6 Company: Dalkia Fire & Security

About the Role Dalkia is offering an exciting opportunity for an Apprenticeship Service Co-ordinator to join our Fire & Security division. This apprenticeship provides structured training, hands-on experience, and mentoring to develop the skills and knowledge required to progress into a fully competent Service Co-ordinator. You will support the coordination of reactive, planned, and service installation works between clients and engineering teams, helping us maintain high service standards and strong customer relationships.

Key Responsibilities Assist with incoming service calls and log jobs accurately on internal systems

Support prioritisation of reactive and planned maintenance works

Help allocate jobs to Field/Service Technicians and approved subcontractors

Assist in coordinating engineer revisits and maintenance schedules

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