Apprenticeship Service Coordinator (Fire & Security) Location: Edinburgh

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Reporting to: Service Manager Staff Grade: ST6 Company: Dalkia Fire & Security About the Role Dalkia is offering an exciting opportunity for an Apprenticeship Service Co-ordinator to join our Fire & Security division. This apprenticeship provides structured training, hands-on experience, and mentoring to develop the skills and knowledge required to progress into a fully competent Service Co-ordinator. You will support the coordination of reactive, planned, and service installation works between clients and engineering teams, helping us maintain high service standards and strong customer relationships. Key Responsibilities Assist with incoming service calls and log jobs accurately on internal systems

Support prioritisation of reactive and planned maintenance works

Help allocate jobs to Field/Service Technicians and approved subcontractors

Assist in coordinating engineer revisits and maintenance schedules

Update internal systems and client portals accurately

Support the creation and issuing of job packs

Arrange reactive and planned maintenance appointments

Maintain professional communication with clients, engineers, and internal teams

Assist with performance reporting, KPI monitoring, and escalation processes

Support Service and Operations Managers with administrative tasks

Training & Development Full training on systems, processes, and service coordination

Ongoing mentoring from experienced Service Co-ordinators and Managers

Opportunity to progress into a Service Co-ordinator role upon successful completion

What Were Looking For Administration experience

Strong IT and computer literacy skills

Excellent communication and interpersonal skills

Organised, reliable, and adaptable approach to work

Ability to work in a fast-paced environment

Good attention to detail and time management

Self-motivated with a willingness to learn

Health & Safety All employees must take reasonable care for the health and safety of themselves and others and follow company policies and procedures. xehkeey At Dalkia, we are committed to maintaining our industry-leading reputation and delivering exceptional customer service. If you are looking to start your career within Fire & Security service coordination, we would love to hear from you.