Overview

Blue Gem Holdings is the holding company of four individual divisions within the serviced office industry in prime locations in the heart of London.

We take a distinctive approach to the serviced office industry, drawing inspiration from the standards set within high-end hospitality.

We’re not looking for industry insiders - we’re drawn to people who bring sharp, transferable skills and a fresh perspective.

If you’ve got the foundations - a service-led attitude, agility, and the hunger to grow, we’ll equip you with the tools and training to thrive. Potential and mindset matter more than where you’ve come from.

We believe great work deserves great rewards, so we offer a competitive salary, performance bonuses, and plenty of perks that keep our people thriving. From career development and wellness support to unforgettable team events and holiday time that lets you truly switch off, we've built a culture that backs ambition and celebrates the fun along the way.

Blue Gem Four Divisions: One Avenue Group | Flexioffices | Iconomy | Identity

Company Values: Positive Attitude | Problem Solving | Above and Beyond

The Role (Contract Term: Temp-to-Perm, Full Time Monday – Friday, office-based)

This is a hands-on leadership role where your ability to coach, guide, and grow others is front and Centre. You’ll elevate your team, helping each one build skills, hit goals, and level up. If you’re passionate about bringing out the best in people and making operational excellence, this one’s for you.

Key Responsibilities

(Please note that responsibilities may vary depending on site placement and may include, but are not limited to, the following):

• Lead on-site operations, ensuring smooth day-to-day running and consistently high standards.

• Manage and develop a high-performing team, including rotas, absence, 1:1s, and recruitment.

• Deliver exceptional client service, handling accounts, resolving queries, and maintaining contract compliance.

• Oversee financial administration, including expenses and pre-billing checks, ensuring accuracy.

• Act as Centre Manager when required, making confident decisions and leading by example.

• Maintain health and safety compliance, proactively identifying and resolving risks.

• Troubleshoot IT issues and escalate efficiently to minimise disruption.

• Manage client-facing situations, office tours, and emergencies with confidence and professionalism.

Candidate Profile

A highly adaptable and driven professional who thrives in fast-paced, high-performance environments. Demonstrates strong problem-solving ability and sound judgement, with the confidence to make decisions quickly and effectively. Exceptionally organised and detail-oriented, with a composed and polished approach, ensuring seamless operations and consistently high standards. Brings a proactive, solutions-led mindset, combined with a natural ability to lead by example motivating others, upholding accountability, and contributing to a high-performing team culture.

We would love to meet you if you:

• Lead with a positive attitude, proactive, hands-on approach, acting as a brand ambassador to inspire, motivate, and drive a high-performing, accountable team culture.

• Bring strong operational and team management experience, combined with exceptional organisation and attention to detail.

• Deliver exceptional client care through clear, confident communication, building loyalty and strengthening reputation and always going above and beyond.

• Remain calm, adaptable, and solutions-focused, with the confidence to take initiative and manage client-facing situations and events.

• Build trust and create a warm, elevated environment, supported by strong emotional intelligence.

• Demonstrate problem solving, self-awareness and a commitment to continuous development, adapting your leadership style to support team growth.

• Confident in mediating situations, bringing calm, balanced, and solutions-led outcomes.

What we offer

the chance to work face-to-face with a dynamic and energetic team in a premium, high-end workspace. You will be part of a team that blends sharp professionalism with a real sense of fun, and where camaraderie fuel's purpose.

• Competitive Salary plus an annual discretionary bonus.

• Including Bank Holidays 33 days of annual leave.

• Professional Growth and Support: Through fully funded training programs and personal mentoring.

• Opportunities to access our gyms and Employee Assistance Program.

• Wider company social events, partner-led networking, and team bonding.

• Enhanced Pension Package.

Finding the right fit

We believe in a true partnership, where mutual investment drives shared success, and what you bring is reflected in what you receive. We value attitude as highly as experience, with a refined presence, strong emotional intelligence, and a service-first mindset being essential. We are committed to excellence and expect every individual to contribute not only through their work, but through how they present themselves and engage with others.