Assistant General Manager

New Today

The Gherkin is recognised as one of the most distinctive skyscrapers in the City of London. On the ground floor of the Gherkin you will find The Sterling. A bar and restaurant that offers fantastic spaces for after work drinks, meetings, corporate events, wedding receptions, special occasions, work lunches and dinners or simply a bite to eat or drink with friends.

Role Overview:
As the Assistant General Manager, youll play a vital role in daily operations, team leadership, and customer satisfaction. Working closely with the General Manager, youll help oversee all aspects of the pub/restaurant, from ensuring high-quality service to supporting team development. Youll lead by example, maintain high standards, and ensure that both staff and guests feel valued and engaged.

Key Responsibilities:
Operational Support: Assist the General Manager in all daily operations, including opening/closing procedures, cash handling, and inventory management.
Staff Supervision: Lead, train, and motivate team members to deliver exceptional service; assist with scheduling and performance reviews.
Customer Experience: Ensure an outstanding customer experience, proactively addressing any issues and building strong relationships with regular guests.
Quality Assurance: Uphold high standards in food, drink, and service quality; work closely with kitchen/bar teams to maintain consistency.
Compliance: Ensure health, safety, and licensing regulations are strictly adhered to.
Financial Oversight: Assist in managing budgets, monitoring expenses, and achieving financial targets; support in analyzing performance data to optimize operations.

Qualifications:
Proven experience in a managerial role within a pub, restaurant, or hospitality environment.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge of health, safety, and food hygiene standards.
Flexibility to work evenings, weekends, and holidays as needed.
A passion for delivering outstanding customer service and a positive guest experience.

What We Offer:
a discretionary bonus scheme paid out weekly based on the site KPI's
our annual team party
48 hour contract and a commitment for a good work/life balance
50% off food and 20% off drink in all our venues
and the usual - pension and team meals
great progression opportunities within the company

If youre passionate about hospitality and ready to bring your skills to a dynamic and welcoming pub/restaurant, wed love to hear from you!

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Location:
London
Job Type:
FullTime

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