Bodyshop Customer Service Advisor

Location: Basildon Monday - Friday | 8:00am - 6:00pm Salary: Up to £30,000 (DOE) + Performance Bonus

MPJ Recruitment are proud to be partnering with a well-established and highly reputable car Bodyshop in Essex. Known for delivering high-quality vehicle repairs and exceptional customer service, our client takes pride in restoring vehicles to pre-accident condition with precision, professionalism, and care.

This is an exciting opportunity for a confident, organised, and customer-focused Bodyshop Customer Service Advisor to become the welcoming face of the business. If you enjoy delivering first-class service and thrive in a busy automotive environment, this role offers the chance to join a supportive team where your contribution is truly valued.

The Opportunity:

As the first point of contact, you will play a key role in ensuring every customer receives a smooth and professional experience from start to finish, making a real impact on the overall customer journey.

Key Responsibilities:

Welcome customers and visitors in a friendly and professional manner

Manage incoming calls, emails, and enquiries efficiently

Schedule vehicle inspections, estimates, and repair bookings

Liaise with customers, insurance companies, and the workshop team

Prepare and issue job cards, estimates, and invoices

Provide regular updates on repair progress and completion times

Maintain accurate recor...