Job Description:
Who are we?
Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.
Your role will be based in Potter House, Yeovil, which opened it's doors in Spring 2025.
We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role:
We are currently recruiting a General Manager, to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met.
You will supervise, monitor and evaluate the care delivered to Resident's, checking that legal requirements are met along with the highest standard as expected within the Care Home.
Key Responsibilities
• To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters.
• To recognise and assess individuals' needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual.
• To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
• Responsible for understanding and complying with statutory and legal requirements relevant throughout the home.
• Follow residents' individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents' prescribed medication and maintaining systems to ensure effective stock management of all products.
• To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external.
• Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment.
• Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence.
• Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information.
• To support residents with their personal financial arrangements, maintaining confidentiality of all information.
• Responsible for the marketing, promotion and sales of the Home.
• To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident.
Essential Skills:
• Ability to control and manage budgets and accounts
• Knowledge of the principles of sales and marketing
• Skilled in the recruitment, selection and retention of staff
• Committed to a structured approach to training and development of staff
• Understanding of the Health & Social Care Act and Health & Safety legislation
• Leadership qualities, enthusiasm along with influencing and motivational skills
• Excellent interpersonal skills
• Professional, confident and warm personality
• Have a caring disposition, reliable and punctual
Desirable Skills:
• Understanding of Yeovil's local authority
• Experience with regulatory bodies
• Knowledge of Person Centred Software (PCS)
We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times.
Hours of work:
Your hours of work will be 09.00 - 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total.
This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you!About Tudor House Care Home, Thornbury

Are you looking for a rewarding career in the care sector? Crystal Care Collection is actively recruiting exceptional, compassionate Care Assistants and Care Workers to join our team at Tudor House in Thornbury, South Gloucestershire.

We are focused on making our care homes not just luxury places for our residents to live, but also wonderful, supportive places for our team members to work. Tudor House is a premium residential care home in Thornbury providing person-centred care to elderly residents.

About the Care Assistant Role

As a Care Assistant (also known as Care Worker, Healthcare Assistant, or Support Worker) at Tudor House, you will provide the best possible care and support (physically and emotionally) to our residents on a daily and nightly basis.

This care assistant position in Thornbury involves delivering high-quality personal care, assisting with meals and nutrition, supporting residents with daily living activities, and providing essential social interaction which is just as important as each individual's physical wellbeing.

Being a Care Assistant is a busy, rewarding role where our residents' needs and wellbeing will be your top priority. You'll work within a supportive care team at our Thornbury care home, making a real difference to people's lives every day.

Key Responsibilities - Care Assistant

As a Care Assistant / Care Worker at Tudor House, Thornbury, your responsibilities will include:

Personal Care & Daily Support:

• Providing personal care to residents with dignity and respect
• Assisting residents with washing, dressing, and getting ready for the day or night ahead
• Supporting residents with meals, food, and nutrition
• Helping with mobility and transfers as required
• Providing day-to-day social interaction and emotional support
• Ensuring all residents receive person-centred care



Health & Wellbeing Monitoring:

• Being alert to residents' physical and mental wellbeing at all times
• Immediately reporting any changes in a resident's condition to senior staff on duty
• Accurately maintaining and updating residents' care records and documentation
• Understanding and maintaining awareness of infection control procedures



Compliance & Safety:

• Understanding and complying with all statutory and legal requirements including Health & Safety, COSHH, and all aspects of the Health & Social Care Act
• Maintaining a safe environment throughout the care home
• Respecting and maintaining confidentiality of residents' personal information at all times



Social & Emotional Care:

• Being understanding and patient towards residents and their individual needs
• Encouraging, assisting, and supporting residents to participate in leisure activities appropriate to each individual
• Ensuring residents' social and emotional needs are met
• Escorting residents to outside appointments and leisure outings when required



Environmental Care:

• Making and changing beds, tidying residents' rooms (with permission)
• Undertaking light cleaning duties as needed
• Ensuring that Tudor House is kept clean, pleasant, and welcoming at all times



Team Working:

• Being an active and supportive member of the care team
• Contributing to team meetings and ensuring good communication
• Helping and supporting new team members as appropriate
• Ensuring Tudor House is a friendly and supportive working environment



Additional Duties:

• Undertaking other tasks deemed appropriate by the General Manager



What We Offer - Care Assistant Benefits

Training & Development:

• FULL induction training programme - comprehensive training for all new care assistants
• Ongoing training and development opportunities
• Support to gain NVQ Level 2 or Level 3 in Health and Social Care
• Career progression opportunities from Care Assistant to Senior Care Assistant, Team Leader, and beyond



Financial Benefits:

• Competitive hourly rates: £13.25 (days) and £13.75 (nights) per hour
• PAID breaks - your break time is paid
• Refer a Friend BONUS scheme - earn bonuses for successful referrals
• FREE meal on every shift - complimentary soup and sandwiches provided
• PAY Day breakfast - celebrate payday together



Additional Benefits:

• FULLY FUNDED Blue Light Card - access thousands of discounts on shopping, dining, days out, and more
• FULLY FUNDED Enhanced DBS check - we cover the cost
• Uniform tunic PROVIDED - professional uniform supplied
• Shoe Allowance contribution to safe, appropriate footwear in your first pay period
• Supportive, friendly team environment
• Work-life balance with rotating shift pattern (3 on, 3 off)
About Somer Valley House, Somerset

Are you looking for a rewarding career in the care sector? Crystal Care Collection is actively recruiting exceptional, compassionate Care Assistants and Care Workers to join our team at Somer Valley House in Midsomer Norton, Somerset.

We are focused on making our care homes not just luxury places for our residents to live, but also wonderful, supportive places for our team members to work. Tudor House is a premium residential care home in Thornbury providing person-centred care to elderly residents.

About the Care Assistant Role

As a Care Assistant (also known as Care Worker, Healthcare Assistant, or Support Worker) at Tudor House, you will provide the best possible care and support (physically and emotionally) to our residents on a daily and nightly basis.

This care assistant position in Midsomer Norton involves delivering high-quality personal care, assisting with meals and nutrition, supporting residents with daily living activities, and providing essential social interaction which is just as important as each individual's physical wellbeing.

Being a Care Assistant is a busy, rewarding role where our residents' needs and wellbeing will be your top priority. You'll work within a supportive care team at our Thornbury care home, making a real difference to people's lives every day.

Key Responsibilities - Care Assistant

As a Care Assistant / Care Worker at Somer Valley House in Midsomer Norton, Somerset, your responsibilities will include:

Personal Care & Daily Support:

• Providing personal care to residents with dignity and respect
• Assisting residents with washing, dressing, and getting ready for the day or night ahead
• Supporting residents with meals, food, and nutrition
• Helping with mobility and transfers as required
• Providing day-to-day social interaction and emotional support
• Ensuring all residents receive person-centred care



Health & Wellbeing Monitoring:

• Being alert to residents' physical and mental wellbeing at all times
• Immediately reporting any changes in a resident's condition to senior staff on duty
• Accurately maintaining and updating residents' care records and documentation
• Understanding and maintaining awareness of infection control procedures



Compliance & Safety:

• Understanding and complying with all statutory and legal requirements including Health & Safety, COSHH, and all aspects of the Health & Social Care Act
• Maintaining a safe environment throughout the care home
• Respecting and maintaining confidentiality of residents' personal information at all times



Social & Emotional Care:

• Being understanding and patient towards residents and their individual needs
• Encouraging, assisting, and supporting residents to participate in leisure activities appropriate to each individual
• Ensuring residents' social and emotional needs are met
• Escorting residents to outside appointments and leisure outings when required



Environmental Care:

• Making and changing beds, tidying residents' rooms (with permission)
• Undertaking light cleaning duties as needed
• Ensuring that Tudor House is kept clean, pleasant, and welcoming at all times



Team Working:

• Being an active and supportive member of the care team
• Contributing to team meetings and ensuring good communication
• Helping and supporting new team members as appropriate
• Ensuring Tudor House is a friendly and supportive working environment



Additional Duties:

• Undertaking other tasks deemed appropriate by the General Manager

What We Offer - Care Assistant Benefits




Training & Development:

• FULL induction training programme - comprehensive training for all new care assistants
• Ongoing training and development opportunities
• Support to gain NVQ Level 2 or Level 3 in Health and Social Care
• Career progression opportunities from Care Assistant to Senior Care Assistant, Team Leader, and beyond



Financial Benefits:

• Competitive hourly rates: £13.25 (days) and £13.75 (nights) per hour
• PAID breaks - your break time is paid