Cleaning Operations Manager

Location: Home Counties (with travel to Bedford Office) Job Type: Full-Time | Permanent

About the Role

Are you ready for an exciting challenge where customer service sits at the heart of everything you do?

We are looking for an experienced Cleaning Operations Manager to lead and support our operational teams while ensuring exceptional service delivery for our clients.

This role is ideal for a flexible, highly self-motivated operations professional who thrives in a fast-paced environment and enjoys leading teams to deliver outstanding results.

You will play a key role in maintaining service excellence, supporting staff, and helping drive the continued growth of our cleaning and support services business.

The successful candidate will ideally be based within the Home Counties region, with the ability to commute to our Bedford office when required.

About Us

We are a compact, ambitious, and people-focused team with a clear strategy to expand our core cleaning and support services offering.

Our people are critical to our success. We believe in recognising, developing, and rewarding talent, and we are committed to delivering the best possible service for our customers.

At Glenn, we are proud of our service standards - but we are always striving to be even better.

Key Responsibilities

Manage and support operational cleaning teams across multiple sites

Ensure high levels of client satisfaction and service delivery

Conduct regular site visits, audits, and performance reviews

Support recruitment, training, and development of staff

Maintain strong client relationships

Ensure compliance with health & safety and operational standards

Contribute to strategic planning and business growth

What We're Looking For

Previous experience as a Cleaning Operations Manager or similar role

Strong leadership and team management skills

Excellent communication and customer service abilities

Highly self-motivated and organised

Flexible with the ability to manage multiple sites and priorities

Passionate about delivering high-quality service