Job Overview You have a background in live music, ideally with a ticketing focus. Experience in customer and client facing roles is desirable. The main focus of the role will be to support the Client Manager in managing our relationship with Broadwick Live, becoming the secondary point of contact and supporting their use of our platform, alongside a small number of additional clients. This will include regular work on‑site at Broadwick Live venues (including Drumsheds, Magazine and Exhibition), as well as occasional on‑site work with other clients. We seek a self‑starter with initiative, great attention to detail and a passion for excellent service. Responsibilities

Work with existing and new clients, setting up event allocations on our system. Assist the Client Manager during onboarding for new clients. Provide Box Office support at client events, overseeing scanning software operation, helping customers and performing ad‑hoc tasks to ensure smooth event running. This includes regular evening and weekend work during each venue’s event series. Support all on‑sales through our proprietary ticketing system and ensure requests are serviced across all departments. Provide basic reports through our reporting system. Maintain and update existing events, such as ticket allocations. Maintain event pages on the Kaboodle website. Learn everything about our clients’ events and what makes them special. Ensure all sales streams are operationally efficient, maximizing potential ticket sales. Flexible to work regular evenings, weekends, and on‑site at events, with potential international travel.

Qualifications

Proven ticketing experience or experience in events, festivals, music and related industries. Strong knowledge of ticketing systems and awareness of the wider ticketing industry. Excellent communication skills, both written and verbal. Computer literate with strong skills on all MS packages, especially Excel. The ability to pick up new and complex software easily and quickly. Effective administration, time management and organisational skills. Positive 'can do' attitude, initiative, drive and enthusiasm. Team player who enjoys working in a high‑achieving environment. A commitment to delivering the best. Ability to work calmly under pressure. Ability to multitask, prioritise, and manage time effectively. Experience in complaint handling. Proven track record of working to deadlines. Active listener, naturally empathetic and with common sense.

Benefits & Compensation

Salary range: £26,228 – £29,000 per annum, dependent on experience. Location: London. Hybrid working scheme – split time between home, Soho office and venues. Real Living Wage Employer – voluntarily paying the Living Wage. Annual leave: 25 days, increasing to 26 days after 2 years and 27 days after 3 years of service. Health Shield Cash Plan (Level 2). Cycle‑to‑work scheme. Guestlist access for shows & festivals. Penfold Pension – 3 % at enrolment, increasing to 4 % after 2 years and 5 % after 3 years. Critical illness cover. Group life cover (Death in Service). Personal development budget – £20 monthly wellbeing allowance.

Equal Opportunity We are committed to building an inclusive company where we can all be ourselves while we work together. Hiring decisions are based on skills and experience, regardless of race, age, gender, religion, sexual orientation, disability status, or any other factor. #J-18808-Ljbffr