Client Success Manager

2 Days Old

1 month ago Be among the first 25 applicants

About the role:

We are looking for a dynamic team member to support the account management of our partnerships. A key part of this role will involve liaising with partners to ensure expectations are managed and deliverables are completed to a high standard.

The successful candidate will enjoy and be confident in communicating and engaging with people over the telephone.

Excellent communications skills are required along with an interest in climate change and sustainable innovation would also be a major advantage.

You will work closely with conference producers, marketing, sales and operations departments ensuring that the events are a success, the target audience is delivered, and our partners' expectations are met.

This is an excellent opportunity to gain valuable hands-on experience from working on a number of high-profile international events attended by senior representatives of regional governments, UN agencies, international and regional NGOs, investors and donors, research institutes and solution providers.

We are seeking an individual who has a minimum of four years within their career history of duties and responsibilities in an account management, operations, or sales department with a commercial conference or exhibition organizer

Main duties and responsibilities include but not limited to:

Account management for key clients to ensure client satisfaction and retention
Conduct onboarding calls with partners
Create and maintain campaign trackers, outlining deliverables and deadlines
Create and update key resources and collateral for partners including media packs, tracking links
Liaise with partners to ensure they are meeting their contractual obligations
Work collaboratively with internal departments to deliver outstanding client satisfaction
Create partnership agreements for flagship events - based on templates
Maintain accurate records of client contact details and engagement
Collate and distribute inbound leads
Stay up to date with relevant news and information on key accounts

Requirements

The successful applicant will have the following qualities:

A minimum of four years in an account management, operations, or sales department with a commercial conference or exhibition organizer
Passion for sustainability (desirable but not essential)
Proficient CRM skills
Immediate / ASAP start - please indicate your notice / availability

Benefits

What we offer:

23 days annual leave plus bank holidays
10 additional flexible remote working dates after probation
Hybrid working arrangement between our WeWork offices in Victoria and remote with three days working in our office weekly
Generous and achievable bonus scheme
Ethical pension plan with the Peoples Pension
WeWork wellbeing benefits such as yoga sessions and meditation
Barista, community bar, table tennis, showers, and ability to bring your pet to work
Benenden Health Scheme
Opportunity to work with globally recognised sustainability and climate leaders
Join a rapidly growing, mission-led company, making a positive impact on our planet

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Business Development
Industries
IT Services and IT Consulting

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