Client Support Adviser (Fast Protection Team) £26,450 basic salary + 8% bonus + great team culture! Looking for a fast-paced role where you can make a real impact behind the scenes? We’re one of the UK’s leading Life Insurance Brokers, and we’re growing our Fast Protection Team (Client Support). This is a detail-driven, admin-focused role where you’ll manage client journeys end-to-end, helping move families from unprotected to protected. It’s busy, rewarding, and perfect for someone who thrives on organisation, ownership and getting things done. We’ve featured in the Sunday Times ‘Best Companies to Work For’ list and built an excellent reputation on Trustpilot! Don't just take our word for it, go ahead, check us out! What you’ll be doing: * Managing client journeys from start to finish with accuracy and care * Proactively progressing cases to keep everything moving * Handling inbound calls and supporting clients when they need it most * Communicating clearly with clients and advisers * Managing sensitive conversations with professionalism and empathy * Keeping systems updated and everything on track We’re looking for: * Strong attention to detail and solid admin skills * Someone highly organised who can manage multiple cases at once * A confident communicator with a positive attitude * Resilience and the ability to handle challenging conversations * A proactive mindset — someone who takes ownership and solves problems What’s in it for you? * £26,450 basic salary * 8% bonus based on personal and company performance * Industry-leading training and ongoing support * Clear progression opportunities * A supportive, high-performing team environment * Meaningful work that genuinely helps people Location & start date * Start date: ASAP * Location: Leeds, London or Milton Keynes * Office-based initially, with hybrid options over time What’s the process like? * Apply with your CV (no AI here, we actually read them!) * Informal chat with Sophie to get to know you * Formal interview at our office * Clear feedback throughout, no ghosting! Have we enticed you enough? Apply now and we'll be in touch as soon as possible