Club Manager Members Club reporting to General Manager The Olympic, 117-123 Church Road, Barnes SW13 9HL Full time, salaried, 45 hours/week, on site

ABOUT US A hub of entertainment, with cinema at its heart, set in iconic locations. At heart, cinema comes firstcreating spaces that deliver films exactly as the creators intended, with an atmosphere that enhances, never overshadows, the experience. Across all our locations, we celebrate the storied heritage of the buildings we call home, seamlessly blending history with the contemporary moment. Our three locations: The Olympic, Barnes | The Cinema in The Power Station, Battersea | The Cinema at Selfridges, Mayfair. Read more about us on our website. THE OLYMPIC, Barnes A cinema that was once a recording studio, then a cinema again, and is soon to be a recording studio once more. Also home to a Members Club and Bar & Bistro. Our flagship has a rich and storied history, with many iterations over the years, but always remaining a place to enjoy entertainment. As custodians of this iconic building, we continue to honour its legacy while shaping its future as a hub of entertainment. The Olympic in Barnes has a three-screen cinema, a members club, further members-only spaces, a Bar & Bistro, an outdoor terrace, and, re-opening in 2025, the music recording studio. BE PART OF THE TEAM Join our team and help shape exceptional experiences across iconic locations, all while working with a passionate group passionate about film, entertainment, and delivering a personalised experience for our members and guests. On joining, youll receive: Free cinema tickets and staff screening events at any of our locations Discounted dining (50% discount for a party of two, 25% for tables of 3-4 guests) Employee Assistance Programme and additional benefits through Hospitality Action 28 days holiday Cycle To Work scheme Monthly pay Introduce an Icon (Refer a friend) We are also developing a comprehensive onboarding and training program to ensure you are given the support you need to be your best THE ROLE We are looking for an experienced Club Manager to provide an exception service to our valued members, who has a background in high-end hospitality. Reporting directly into the General Manager, youll be leading the front of house team. Youll play a crucial role in ensuring the team are well trained, supported, motivated and clearly guided to empower them to provide a best-in-class service to our members and guests. DUTIES & RESPONSIBILITIES Ensuring that the club facilities are maintained to a high level with an eye for detail, as well as your team doing the same Youll be responsible for coordinating events and functions with the events team, and then directing and supporting the service team to deliver wonderful and memorable experiences Aiming to achieve high performance and engagement from your employees by using a supportive & effective leadership and management approach with clear and respectful communication To bring industry best practice to all areas of the Clubs activities and play a pivotal role in delivering the Clubs operational, financial and strategic goals Bar and restaurant service Recruiting and interviewing candidates WHAT WE ARE LOOKING FOR If you meet some but not all the criteria below, wed still like to hear from you. Having the awareness to acknowledge areas you still need to develop are more important to us than believing there is nothing left to learn. Our absolute requirements for this role are that you have strong experience in guest service in a high-end hospitality environment, and experience leading and motivating others. Strong experience and skills in managing, developing and leading a team in an engaging and supportive manner Experience delivering training to team members who may have limited or no prior service experience Exceptional customer service skills and a passion for hospitality and great service Experience managing events whilst maintaining a high quality of service Great sense of accountability and holding others to account in a fair way Excellent time management skills with a sense of urgency when required Experience cashing up, opening and closing Supporting the General Manager to achieve revenue targets Highly organised and enthusiastic team player with the ability to motivate others Excellent leadership and communication skills in general Good-great command of English- spoken and written

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