What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
£20 Taxi Contribution for late shifts
Clothing Allowance
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Shoreditch House...
Located in East London's historic Tea Building, Shoreditch House is an established fixture on the area's creative scene. Highlights include a gym and rooftop pool, both with panoramic views across the city. Spread over the fifth and sixth floor, the house also has 26 bedrooms, a Cowshed Spa, two restaurants and a daily programme of events. The Members' restaurant on the fifth floor serves an all-day club menu, while the rooftop Japanese restaurant, Pen Yen, is the destination for sushi, sashimi and dishes from the robata grill. The back-deck dining space, also on the rooftop, is the new home for Maya, a Mexican inspired dining concept bringing coastal Baja Mexican cuisine to the Shoreditch rooftop space
The Role...
As Club Manager at Soho House, you are an ambassador for the brand with a detailed knowledge of the Soho House Group and its concept including all menus and food & beverage offerings. Demonstrating a professional approach towards our managers, employees and Members, you are responsible for the day-to-day management of the club, any associated events in the club and including the member and guest experience.
Main Duties...
Be visible on the floor and engaging with the members gaining feedback and noting any comments through the reporting channels and directly to the kitchen and front of house team
Ensuring that members and guests have a great experience and resolving any issues before they depart
Ordering and purchasing of products for the Club
Manage and operate the POS system and ensure all items are updated as necessary
Contact person for all staff for any requests and problems and being responsible and pro-active in problem solving
To ensure that the club team is appropriately groomed and wearing the correct uniform in accordance with site and company standards
Ensure the menus are updated monthly and are correct at time of printing, adhere to GM's deadlines for menu printing
Coordinate tasks and work with other departments to ensure that the department runs efficiently
Print, organize, and separate various necessary documents, summarize relevant information, and distribute information to appropriate employees
Ensure employee compliance with company standards and policies and external regulations
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Maintain the highest level of appearance at all times
Be physically fit and able to safely and repeatedly lift, bend, twist and be able to stand/walk for long periods of time
Prepare and monitor rotas for the club staff and reduce unnecessary overtime - work efficiently
What we are looking for...
Up to 3-5 years' experience in a busy hospitality venue within a Senior Management capacity
Innovator and influencer with previous experience managing F&B operations
Excellent interpersonal skills and ability to build relationships (internal and external)
Strong attention to details
Excellent customer service
Fluent in English
Organised and reliable
Ability to work and maximize relationships within a diverse team
Computer literacy within Opera, Micros and Adaco advantageous
Full understanding of local authority requirements
Personal license holder
SIA knowledge, understanding and experience
Shoreditch House Opening Hours:
Sun - Tues - 7:30am - 12am
Wednesday - 7:30am - 1am
Thurs - Sat - 7:30am - 3am
*subject to change
Nearest Station (E1 6AW): Shoreditch High Street, Liverpool Street, Old Street, Hoxton, Moorgate
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