A leading organisation within the automotive finance sector is seeking a motivated Collections Specialist to join their collections team. This role focuses on managing accounts between 1 and 90 days past due and requires excellent communication and negotiation skills to support customers in maintaining up-to-date payment arrangements. This is an exciting opportunity for an experienced collections professional looking to develop their career within a supportive, regulated environment. The Role As a Collections Specialist, you will be responsible for: Handling a high volume of outbound and inbound calls to customers with overdue accounts Negotiating payment arrangements and managing arrears using the collections system Providing a high level of customer service, ensuring customers understand all payment options available Conducting collections activities in line with FCA regulations, company policies, and the Treating Customers Fairly principles Monitoring performance against service level agreements (SLAs) and key performance indicators (KPIs) Maintaining professionalism and respect in all customer interactions Reporting and adhering to all regulatory and internal compliance requirements You will work closely with your team leader and the wider collections team to help meet financial goals and support customers in maintaining a po...