Commercial Operations Manager

Location: Birmingham (Hybrid working - min 2 days in office)

Salary: £47,000 - £54,000 dep on experience + 15% bonus (OTE up to £62,000) + excellent benefits package

Are you a commercially driven professional with a strategic mindset and a flair for boosting operational effectiveness across international regions? We’re looking for a Commercial Operations Manager to refine the sales and support processes, drive business efficiency, and enhance commercial outcomes across the European clientbase.

The Opportunity:

This is a key leadership role, responsible for enhancing commercial efficiency by streamlining internal operations, refining customer service functions, and driving and maximising the use of tools such as Salesforce and Talkdesk. You'll work closely with various departments to implement commercial initiatives that elevate service standards and fuel revenue growth.

Key Responsibilities:

* Champion improvements in sales and support operations through automation and industry best practices.

* Build and manage forecasting models, pipeline tools, and performance tracking systems.

* Roll out strategies aimed at revenue optimisation and superior customer engagement.

* Partner with regional teams to align local strategies across multiple European markets.

* Lead the enhancement of Salesforce and Talkdesk platforms, including functionality upgrades and user enablement.

* Design robust reporting structures in collaboration with teams across Finance, Legal, Marketing, and Supply Chain.

* Maintain compliance with regulatory standards, including data protection and industry policies.

What You Bring:

Essential Skills and Experience:

* A degree in Business, Finance, Economics, IT, or a closely related field.

* A strong background in sales or commercial operations, ideally across Europe.

* Hands-on expertise with Salesforce, including workflow design and reporting.

* Solid understanding of customer support operations and automation platforms.

* Advanced analytical thinking with strong project and stakeholder management abilities.

* Proficiency with tools such as Salesforce, Talkdesk, Power BI, SAP, or similar systems.

Desirable Qualifications:

* At least 5 years in a commercial or customer support operations environment.

* Salesforce Administrator certification.

* PMP or PRINCE2 project management credentials.

* Familiarity with collaboration tools like Jira, MS Project, or Trello.

Why Work With Us?

* Join a thriving global business with a collaborative, international culture.

* Lead transformative projects with significant impact on business outcomes.

* Thrive in a fast-moving, innovative environment that encourages continuous growth.

The team at Plum Personnel is fully committed to delivering exceptional service and promoting equality, , and throughout our recruitment process.

We carefully review every application based on your relevant experience, skills, and achievements. If you are shortlisted, a member of our team will be in touch within 48 hours.

If you’ve previously registered with us and are interested in this opportunity, feel free to reach out directly