JOB DESCRIPTION

Post title:

Location:

Term:

Communications and Resident Involvement Administration Officer – Immediate Start required – closing 9th January

London- travel to our local offices – Hybrid 3 days in office

3 month FTC

Grade:

Grade 5 - £33000

Responsible to:

Communications and Resident Involvement Lead Officers

Key objectives:

• To support the administrative functions of the organisation's internal and external communication platforms and corporate events.

• To provide essential administrative and coordination support for resident involvement structures and resident forums.

Main Responsibilities

Communications

• Website and intranet updates
• General support with communications tasks
• Supporting the organisation of corporate events
• Text and emails messaging
• Maintaining the photographic library
• Keeping the comms schedule up to date
• Sourcing good news stories for the website and socials
• Assisting with the collation of information for PowerPoint presentations / digital noticeboards
• Assisting with keeping noticeboards up to date and arranging distribution of collateral to local offices

Resident Involvement

• Providing administrative coordination for resident meetings (contacting residents, sending out documents, booking rooms, etc.)
• Supporting resident consultation events
• First point of contact for resident Involvement enquiries
• Following up contact from residents interested in joining local boards and forums
• Supporting and promoting resident involvement activities
• Attending and supporting resident meetings (some evening work may be required)
• Gathering action responses from resident meetings from appropriate officers
• Supporting resident consultation events
• General RI support

Experience and Skills

Essential

• Strong Organisational Skills: The ability to manage multiple priorities and plan events with attention to detail is essential.
• Communication Skills: Excellent written and verbal communication skills to build rapport with diverse residents and stakeholders.
• Content & Digital Support: Assisting with posting and updating content on websites/social media, compiling data reports (web analytics, media coverage), managing image libraries, and proofreading.
• Customer Focus: A genuine commitment to customer care and an enthusiastic approach to engaging with tenants and leaseholders.

• Flexibility: A proactive attitude and a willingness to work occasional evenings or weekends to support meetings and events.

Desirable

• Basic graphic design / video editing skills

• Minute taking

Benefits

33 days holiday and Bank Holidays

10% Employer Pension Contribution

Gym Membership

Cash Plan medical scheme