Are you passionate about driving operational excellence and delivering customer-focused solutions? Thames Water is looking for a Continuous Improvement Lead to play a pivotal role in optimising our bill-to-cash journey, ensuring it meets customer needs while maximising efficiency and aligning with our strategic goals. What you will be doing the Continuous Improvement Lead As part of the Platform Capability team, youll work independently to solve complex problems, apply strong analytical skills, and collaborate effectively across Retail functions. Owning the system change roadmap within the Billing Product team and partner with stakeholders in Customer Services, Income, and Collections to deliver proactive improvements and process excellence. Success in this role requires curiosity, motivation, and exceptional communication skills, as youll influence senior leadership and cross-functional teams to define and deliver impactful change initiatives. Key responsibilities :

Own the Income / Billing SAP Product team roadmap, ensuring delivery of effective changes to improve BAU processes Collaborate with digital teams to implement best-in-class system changes Act as Business Analyst to build robust requirements and shape change direction through stakeholder engagement Deliver controlled mass processing through scripting to enable automation and process improvements Ensure clear understanding of business requirements and successful, incident-free delivery Maintain accountability for planning, execution, and reporting, including training for end users Provide guidance and support for technical issue resolution, acting as a key conduit between Retail and Digital partners Drive process enhancements, provide coaching, and assist with incident resolution across Retail teams Keep up to date with new processes and systems to enable continuous improvement and forward-thinking solutions

What you should bring to the role :

Proficiency in Microsoft 365 applications - Excel, Outlook, PowerPoint, and Word Excellent understanding of end-to-end metering, billing, and finance processes Deep expertise in SAP Utilities and related systems Strong stakeholder management skills, with the confidence to challenge effectively Solid understanding of systems architecture and integration Experience working in Agile environments and applying Agile methodologies Proficiency in using Macros, LSMW, or other scripting tools for automation Skilled in the use of Microsoft Azure DevOps for managing change and delivery Proven experience in leading complex projects or programmes from inception to delivery Strong communication and influencing skills, with the ability to engage effectively at all levels, including senior leadership Exceptional attention to detail, combined with strong organisational and prioritisation skills Personable and collaborative, with excellent relationship-building capabilities across the business Ability to review, interpret, and draw insights from large data sets

Whats in it for you? Competitive salary from £44,000 to £55,000 per annum, depending on skills and experience 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets Generous Pension Scheme through AON Access to lots of benefits to help you take care of you and your familys health and wellbeing, and your finances from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance Find out more about our benefits and perks Who are we? Were the UKs largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. Its a big job and weve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values Working at Thames Wate Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, youll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If youre looking for a sustainable and successful career where you can make a daily difference to millions of peoples lives while helping to protect the world of water for future generations, well be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. Were committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether thats extra time, accessible formats, or anything else just let us know, were here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, youll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. Its also a great opportunity to learn more about our business and meet colleagues. Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment. #J-18808-Ljbffr