1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Remote (UK) - Travel will be required once a month to our Head Office in New Malden or our Claims Operations Centre in Sheffield.About HomeprotectWe founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry.We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we're not content with being the leading provider of what's called ‘non-standard' insurance. We believe there's no such thing as ‘standard'. We're all unique and we all deserve home insurance designed with our individual needs in mind - something our combination of real people and smart tech enables us to do.Our simple promise? Whoever you are and wherever you live, with Homeprotect we've got you covered.What It's Is Like To Work HereOur customers come from all walks of life and so do our people. We're a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you'll do your best work when you have the right balance, and that's why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they'll make the right decision balancing the business needs and their own preferences.Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last five consecutive yearsSound good? Read on to find out more about joining our team...Key ResponsibilitiesAssist in the accountability for continuous improvement initiatives across all operational areas, including Customer Services, Underwriting, Assurance, and Claims, working with both internal and external stakeholders to deliver data-driven resultsSupport the deployment of small changes (with the opportunity to take a lead on some changes) and assist in the delivery of larger changes through process mapping, contact analysis and user testingHelp identify opportunities for improvement across operational KPIs and support the delivery of change across various operating systems used within our contact centreUtilise MI for performance insight, contributing to data-led improvements to the operation and informing better customer outcomesTake a data-led approach to measuring the success of deliverablesLead on administrative tasks such as preparing reports, pulling together packs, and managing monthly dataRequirementsWe would love to hear from people with the following skills and experience for this role:Experience of a contact centre environment essentialUnderstanding of what a good customer-centric journey looks like how to transform this into a technical solutionStrong stakeholder management skillsAbility to interpret data and deliver meaningful resultsBenefitsWe think we have a fantastic company culture and welcome new team members with open arms. We also offer a great range of benefits, including:A genuinely flexible approach to work. We are really supportive of you flexing your hours and location to help you keep everything in your life in balanceOpportunities to focus on your professional growth whether that's through training or other personal development opportunities - we want you to build your long-term career with usDiscount of 50% when you choose to take out a policy with usAn in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionalsHome working starter kit and money to spend on additional equipment you may needCharitable giving scheme, so you can donate to our partner charity, or one of your choiceThe opportunity to work alongside brilliant people, because this isn't something that every organisation can offer!On top of that, we also offer all the standard stuff, like:25 days' holiday (plus bank holidays) and the ability to buy and sell >5 days annuallyPrivate medical coverFinancial Advice with Octopus MoneyLife insuranceAnnual discretionary bonus schemePension contributionFree fruit and really good coffee for the days you come into the officeLocal and national retail discountsHave we captured your imagination? If so, we'd love to hear from you!Unique As StandardWe're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment - no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that's different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we're always happy to explore what's possible for the role.Your data will be maintained in line with our ‘recruitment data privacy policy' found here.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Homeprotect Home Insurance by 2xGet notified about new Continuous Improvement Lead jobs in New Malden, England, United Kingdom.Regional Manager Supplier Quality EMEA (m/f/d) remoteGreater London, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 month agoPrincipal Industry Adviser-Energy and ResourcesLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 month agoManager of Customer Support and ImplementationLondon, England, United Kingdom 2 months agoHarrow, England, United Kingdom 13 hours agoCustomer Excellence Program Manager (m/f/d) - remoteGreater London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoEnd Point Assessor - Apprenticeship - Adult Care and Lead Adult Worker 2020London, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. 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