Contract Manager – Hard Services (Facilities Management)

Location: London (Site-based, 5 days per week)

Sector: Retail / Facilities Management

Client: Global Retail Brand

Package: Up to £65k

The Role

We are working with a leading Facilities Management service provider to recruit an experienced Contract Manager to oversee the hard services delivery on a flagship contract for a well-known global retail organisation.

This is a site-based role in London, responsible for ensuring first-class operational performance across a complex, fast-paced retail environment. You will act as the key point of contact on site, leading engineers and supply chain partners while maintaining excellent client relationships.

Key Responsibilities

* Full responsibility for the day-to-day management of hard FM services, including M&E, HVAC, electrical, mechanical and fabric maintenance

* On-site leadership of engineering teams and specialist subcontractors

* Ensure statutory compliance, H&S standards and SLA/KPI performance are consistently achieved

* Act as the primary client interface, building strong, trusted relationships with site stakeholders

* Manage planned and reactive maintenance schedules to minimise disruption to trading environments

* Control budgets, variations and lifecycle planning in line with contract requirements

* Drive continuous improvement, efficiency and service excellence across the contract

* Support audits, reporting and performance reviews with both internal and client teams

About You

* Proven experience as a Contract Manager / Site Manager / Hard Services Manager within the FM sector

* Strong background in hard services delivery, ideally within retail or other high-footfall environments

* Solid technical understanding of M&E systems

* Confident managing people, performance and client relationships on site

* IOSH (or NEBOSH) desirable; relevant technical qualifications advantageous

* Commercially aware, organised and able to operate in a fast-moving, customer-focused environment

Why Apply?

* Opportunity to manage a high-profile, blue-chip retail contract

* Visible, on-site leadership role with real ownership and influence

* Join a reputable FM provider with strong growth and long-term contract security

* Competitive salary, benefits and career progression opportunities