Contract Manager – Hard Services (Facilities Management)

Location: London (Site-based, 5 days per week)

Sector: Retail / Facilities Management

Client: Global Retail Brand

Package: Up to £65k

The Role

We are working with a leading Facilities Management service provider to recruit an experienced Contract Manager to oversee the hard services delivery on a flagship contract for a well-known global retail organisation.

This is a site-based role in London, responsible for ensuring first-class operational performance across a complex, fast-paced retail environment. You will act as the key point of contact on site, leading engineers and supply chain partners while maintaining excellent client relationships.

Key Responsibilities

* Full responsibility for the day-to-day management of hard FM services, including M&E, HVAC, electrical, mechanical and fabric maintenance

* On-site leadership of engineering teams and specialist subcontractors

* Ensure statutory compliance, H&S standards and SLA/KPI performance are consistently achieved

* Act as the primary client interface, building strong, trusted relationships with site stakeholders

* Manage planned and reactive maintenance schedules to minimise disruption to trading environments

* Control budgets, variations and lifecycle planning in line with contract requirements

* Drive continuous improvement, efficiency and service excellence across the ...