Credit Controller

2 Days Old

Working hours:  Monday to Friday; 08:30 – 17:00

The Role

Reporting into the Head of Transactional Services, the role of our Credit Controllers is ultimately to collect our cash in a timely manner whilst minimising our business to bad debts.
You will be expected to do this in a collaborative manner, working with all of our internal and external stakeholders to ensure that we deliver the highest level of customer service whilst achieving our targets.

Responsibilities:

Managing your portfolio of customers to ensure that our customers pay to the agreed payment terms
Providing the highest level of customer service to internal and external customers
Dealing with a high volume of customers on the telephone
Maintaining customer records to ensure there are no delays in receipt of invoices/statements
Updating our accounts receivable system, Credit Hound, with the records of all collection activity carried out
Processing card payments
Issuing electronic direct debit mandates and entering them onto our operating system
Issuing copy invoices to customers on an ad-hoc basis
Building a rapport with customers
Handling statement reconciliations and building WIP statements to ensure we communicate effectively with customers
Escalate any concerning issues to your immediate line manager, the Credit Control Team Leader
Managing any queries through our query management systemThe Ideal Candidate

The ideal candidate will have at least 2 years experience within a credit control team dealing with a high volume of transactions. You will be tenacious, organised and always have customer service at the forefront of your mind.
You will be comfortable handling statement reconciliations and preferably have experience of transacting with customers via online portals such as ProActis, Tradex, Dwellant, etc.
You will be able to demonstrate experience a successful track record of achieving cash collection targets, reducing aged debt and minimising bad debts.

About You

ICM Level 3 - desirable
2 years credit control experience
Customer service experience - desirable
High level of written and oral communication
Strong Microsoft Excel skills
Conflict resolution
Assertive telephone manner
End to end credit control process
SAGE, SAGE CRM, AMCS, Credit Hound - desirable
We are Panda. We value waste.
We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.
Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.
At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.
We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.
We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.
And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.
Our journey depends on talented, committed people who want to make an impact.
Take the first step and join us on the journey.
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
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Location:
Wirral
Salary:
£27,000 - £30,000 /annum
Job Type:
FullTime
Category:
Other

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