Credit Controller

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Credit Controller
£27,000 £30,000
On-site | CH62 area
Start date: ASAP
Via is working with a well-established organisation to find a Credit Controller who can take real ownership of a customer ledger and play a key role in maintaining healthy cash flow across the business.
This is a high-visibility role within the finance team , where your work directly impacts business performance. You will manage your own portfolio of accounts, build strong relationships with customers, and take a proactive approach to resolving payment issues before they escalate.
For someone who enjoys the challenge of reducing aged debt, keeping cash moving and managing customer relationships professionally , this is an opportunity to make a genuine difference in a fast-moving finance environment.
The role
You will be responsible for managing a portfolio of customer accounts, ensuring invoices are collected in line with agreed payment terms while maintaining strong and professional customer relationships.
Key responsibilities include:
Managing a high-volume customer ledger and ensuring timely collection of outstanding balances
Contacting customers by phone and email to follow up overdue invoices
Building strong customer relationships to resolve payment issues quickly and professionally
Investigating and resolving invoice discrepancies with internal teams
Reconciling customer statements and maintaining accurate account records
Updating credit control systems with collection activity and account notes
Processing card payments and setting up direct debit mandates where required
Providing customers with statements and copy invoices when requested
Escalating potential risks or payment concerns where appropriate
Supporting the finance team in reducing aged debt and protecting cash flow
About you
You will already have experience in credit control or accounts receivable and be confident managing your own ledger in a busy environment.
You will likely bring:
At least 2 years experience in a credit control or accounts receivable role
Experience managing a high-volume customer ledger
Confidence communicating with customers by phone and email
Strong organisational skills and attention to detail
Experience handling reconciliations and resolving account queries
A proactive approach and the confidence to manage difficult conversations when required
Experience with systems such as Sage, AMCS, Credit Hound or Sage CRM would be beneficial, though it is not essential.
Additional experience that would be advantageous
ICM Level 3 qualification (or currently studying towards it)
Experience using procurement portals such as ProActis, Tradex or Dwellant
Strong Microsoft Excel skills
Package
Salary: £27,000 £30,000
Pension
On-site role in the CH62 area
Start date: ASAP
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Location:
Wirral
Salary:
£30,000
Job Type:
FullTime
Category:
Accountancy

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