Credit Controller

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Credit ControllerChelmsfordFullTime-OfficeBasedGeneralResponsibilityWorkingwithintheOperationsDepartment,providingsupporttotheClientManagement teamsforproactivemanagementofaportfolioofclients.TodeliverexceptionalClientservice,maintaininternalandClientrelationships,andeffectivelyidentifyanyriskstopreventlossofincomeandreputationtoourbusiness.ResponsibilitiesCreditControl:Todeliverandmaintainproactiveandeffective.collectionsprocesses,whilstdeliveringexcellentservicetotheClients.Toensurecollectionandfollow-upcallsaremadewithin agreedtimescales.ToensureadequatelevelsofverificationaremaintainedontheClient'sLedgersatalltimes.Torecordandmaintainup-to-datedebtorcontactdetailsTorecordandmaintainthedebtordiaryandcollectionnotesontheoperatingsystem.Toassistthedataprocessingteambyobtainingremittanceadviceandallocationdetailsforexpecteddebtorreceipts.ToidentifyanysalesledgerqueriesandworkcloselywiththeClientManagementteamstoensurethatClientsresolvedisputesquicklyandareawareofanydifficultrecoverysituationsthatmayrequirelegalaction.Maintainingfirst-classClientrelationships,ensuringthatexcellentlevelsofservicearedeliveredsothattheClientSatisfactionlevelsremainhigh.TomakerecommendationsonhowtheCreditControlfunctioncanbeimproved/enhanced.RiskManagement:Toensurethesecurityoffundsatalltimes,minimisingclientlossesandbaddebts.ToworkcloselywiththeClientManagementteamsinreviewingandscrutinisingdebtcollectabilityandrecoverabilitydaily.ToprovideregularfeedbacktotheClientManagementteamsaboutanydebtissuesthatmayimpactuponsecurityorclientretention.MaximiseIncome:Toidentifyandintroducenewbusinessopportunitieswhereappropriate.InternalCustomers:ToworkcloselywithallotherDepartmentstoensurethattheOperationsdepartmentrunsinanefficientandshouldbeescalatedtoseniormanagementimmediately.Toprovidestafftrainingwhereappropriate.JBRP1_UKTJ
Location:
Chelmsford
Job Type:
FullTime

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