CRM Business Analyst

New Yesterday

This role helps deliver and improve a global Salesforce CRM to support the admissions journey. You'll gather requirements, support new features, and help teams use the system effectively.

Client Details

A leading global education provider dedicated to improving the student and family experience.

Description

Gather and document CRM requirements across regions and schools.
Support the CRM roadmap by prioritising and refining backlog items.
Write clear user stories for new features and enhancements.
Assist in planning and executing CRM releases and school rollouts.
Support testing by creating business scenarios and validating solutions.
Maintain up‑to‑date process maps, documentation, and release notes.
Work with cross‑functional teams to improve CRM adoption and community engagement.
Collaborate with support teams to turn user issues into actionable system improvements.Profile

Strong experience in business analysis within a CRM environment.
Skilled in gathering requirements and writing clear, actionable user stories.
Confident working with Salesforce and agile tools like Jira.
Excellent communicator who collaborates well across teams and regionsDetail‑oriented, proactive, and eager to learn and improve processes.Job Offer

Competitive salary range of £55,000 to £58,000 per annum.
Permanent position based in London
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Location:
London
Job Type:
FullTime
Category:
Marketing

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