CUSTOMER ACCOUNT MANAGERWORCESTERAmcor is a global leader in packaging solutions. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety with 70,000 colleagues across 140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.About the roleAs an Internal Sales Customer Account Manager you will be working within the printed flexible packaging sector across the food, medical, and industrial supply chains. You will proactively manage a defined customer base, delivering the highest standards of customer service, processing orders, managing stock, promoting our product range, and driving internal sales growth.Key responsibilities to include:Develop and maintain positive business relationships with customer portfolioGenerate orders from new and existing customers, proactively driving additional volume through existing and lapsed accounts.Manage stock control and oversee payment administration to ensure accuracy and compliance with company procedures.Resolve customer queries effectively, efficiently, and with a high level of professionalism and sensitivity.Ensuring the customer has a positive experience whilst maintaining our commercial position.Maintain high levels of organisational effectiveness, communication, and attention to detail.Collaborate cross-functionally with planning, production, distribution, and technical teams to ensure seamless service delivery.Work closely with the external sales team to maintain and strengthen customer relationships and ensure accurate, timely processing of customer orders. Work with sales teams to support/develop new business opportunities, onboarding managementQualifications/RequirementsWorking experience within a sales, customer service, or internal sales environment.Strong communication skills, with the ability to build effective relationships across a diverse customer base.Commercially aware, with the ability to identify opportunities to grow sales and add value.Highly organised, with the ability to prioritise and manage multiple tasks in a fast-paced environment.Strong attention to detail and accuracy, particularly in order processing and stock management.Competent in Microsoft Office (Word, Excel, Outlook) Previous experience with Navision would be an advantage but training is available Exposure to manufacturing and / or packaging industries would be an advantage Proactive, self-motivated, and results-oriented approach. Ability to work collaboratively within cross-functional teams.Individual attributesTeam working Proactive and solution focused Ability to prioritise duties while maintaining flexibilityExcellent communication skills Integrity Results focusedResilientJBRP1_UKTJ