Customer Care Manager

Location: Northampton

Salary: £28,500 - £31,000 depending on experience

Contract type: Permanent

Working hours: 40 hours a week, Monday - Friday

About the role

We are seeking a proactive Customer Care Manager to join our team in Northampton. In this role, you will manage all aspects of customer aftercare, including warranty and repair works, small works pricing, and remedials, as well as carrying out occasional site visits and inspections. Responsibilities include handling client enquiries, coordinating inspections, liaising with suppliers for quotations, sourcing materials and subcontractors, attending sales handover meetings, and managing supply-only orders and internal contracts within idverde.

Requirements

Strong customer service and communication skills Excellent organisation and time management Confident problem-solver with the ability to use initiative Good IT skills and attention to detail Commercial awareness, including pricing small works Ability to work independently and as part of a team Experience liaising with suppliers and subcontractors Full UK driving licence for site visits and inspection.Why join us?

As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

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