Customer Care Representative

3 Days Old

Manpower are recruiting for a Customer Care Representatives. This role will be a contract Maternity cover for a client based in Ashford. 12 - 18 months contract.
Overall Mission
Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.
Main Responsibilities

Strategy Design & Execution

Execute Customer Care strategy aligned with global guidelines.
Monitor KPIs and take corrective actions where needed.

Project Management

Identify and support continuous-improvement opportunities.
Participate in internal projects relevant to Customer Care.

Subject Matter Expertise

Support assigned customers and affiliates to fulfill order requirements; escalate issues when required.
Collaborate with Customer Care team to provide superior service.
Maintain clear communication with customers, operations, sales, and GBS.
Manage order changes, issue resolution, and customer complaints.
Manage the full order-to-invoice cycle.
Handle blocked or prioritised orders and...
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Location:
Ashford
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

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