Customer Care Specialist

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?? Customer Service Advisor - Immediate StartLocation: Edinburgh, EH3 5DAHours: Monday-Friday | 1 in 3 SaturdaysWorking Style: Office-based during training, hybrid working available afterStart Date: ASAP ? Put Customers First. Start Your Next Role Immediately.We're hiring now and looking for motivated, customer-focused individuals who are ready to start immediately.If you love helping people, enjoy problem-solving, and want to build a long-term career in customer service, this is your chance to join a well-known online retail brand in a fast-paced, supportive contact centre environment.This role is ideal for candidates who thrive under pressure, enjoy variety, and want to make a real difference for customers every day.?? What You'll Be DoingHandling inbound and outbound customer enquiries across phone, email, live chat, and social mediaDelivering clear, confident advice throughout the customer journeyResolving issues efficiently with a first-time resolution mindsetManaging customer complaints with empathy, professionalism, and ownershipLiaising with suppliers and partners to ensure smooth service deliveryAccurately updating systems and following customer service processes? What We're Looking ForExcellent communication and active listening skillsStrong problem-solving ability and attention to detailConfidence managing multiple tasks in a busy environmentPrevious experience in customer service, contact centre, or retail roles (preferred, not essential)A positive, reliable, and team-focused attitudeAvailability to start immediately?? What's in It for You?Immediate start with structured training and supportHybrid working after training completionCentral Edinburgh location (EH3 5DA)Opportunity to grow your skills and progress within the businessFriendly, inclusive team culture with a strong focus on developmentBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.JBRP1_UKTJ
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Location:
Edinburgh
Job Type:
FullTime

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