Customer Care Specialist

New Yesterday

Customer Service Advisor - Immediate Start

Location: Edinburgh, EH3 5DA

Hours: Monday-Friday | 1 in 3 Saturdays

Working Style: Office-based during training, hybrid working available after

Start Date: ASAP

⭐ Put Customers First. Start Your Next Role Immediately.

We're hiring now and looking for motivated, customer-focused individuals who are ready to start immediately.

If you love helping people, enjoy problem-solving, and want to build a long-term career in customer service, this is your chance to join a well-known online retail brand in a fast-paced, supportive contact centre environment.

This role is ideal for candidates who thrive under pressure, enjoy variety, and want to make a real difference for customers every day.

What You'll Be Doing

Handling inbound and outbound customer enquiries across phone, email, live chat, and social media
Delivering clear, confident advice throughout the customer journey
Resolving issues efficiently with a first-time resolution mindset
Managing customer complaints with empathy, professionalism, and ownership
Liaising with suppliers and partners to ensure smooth service delivery
Accurately updating systems and following customer service processes

✅ What We're Looking For

Excellent communication and active listening skills
Strong problem-solving ability and attention to detail
Confidence managing multiple tasks in a busy environment
Previous experience in customer service, contact centre, or retail roles (preferred, not essential)
A positive, reliable, and team-focused attitude
Availability to start immediately

What's in It for You?

Immediate start with structured training and support
Hybrid working after training completion
Central Edinburgh location (EH3 5DA)
Opportunity to grow your skills and progress within the business
Friendly, inclusive team culture with a strong focus on development

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Apply
Location:
Edinburgh
Job Type:
FullTime
Category:
Customer Services

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