Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick We're looking for an experienced

Customer Complaints Handler

to join a respected established organisation in Warwick. If you have a background in

complaint handling

or

customer service

and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level. What's on offer: £27,000 salary + 25 days holiday + Private healthcare + Critical illness cover + death-in-service cover + Employee Assistance Programme + Staff discounts & social events Hybrid working – 2 days from home, 3 days in Warwick office Supportive, friendly team culture Full training and ongoing development Free on-site parking and walking distance to Warwick Parkway Station

As a

Customer Complaints Handler , you'll: Manage and resolve

customer complaints

from first contact to final resolution Investigate cases thoroughly and ensure fair outcomes Write clear, professional

final response letters Conduct root cause analysis to improve

customer service

processes Ensure compliance with industry regulations, including

FCA guidelines What...