Customer Consultant

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Customer Consultant – Jemca, Toyota Bromley Location: Bromley, UK Salary: £20,000 - £45,000 yearly Employment type: Full time Posting date: Mar 25 2026 Responsibilities
Talk and listen to the customer to build rapport and accurately qualify their requirements. Demonstrate the most suitable options to the customer, encouraging them to experience the product. Maintain contact to ensure that the customer is kept informed throughout the sales and pre‑delivery process. Liaise with the customer to arrange a handover and to complete all paperwork for a timely registration of the vehicle. Personally handover the vehicle and introduce the customer to the service team to secure future business. Understand the customer journey experience and be committed to delivering an unrivalled level of customer service. Ensure the Sales Process is followed in full. Build a relationship between yourself and the service team. Ensure opportunities for sales by other colleagues are maximised (i.e., Business Manager and Business Centre sales). Maximise every sales opportunity to meet personal sales and profit targets including conversions, test drives, warranty and add‑on sales. Complete all administration required, accurately and on time. Deliver excellent service to everyone, making sure their experience is memorable. Attend appointments booked by our Sales Enquiry Team.
Skills & Requirements
Previous experience as a Customer Consultant. Proven track record in sales within a Main Dealer environment. A full UK driving licence. Self‑motivated, ambitious, willing to learn. Work efficiently under pressure and towards set targets. Deliver excellent customer service to every customer. Experience working within a main dealer environment. Sales driven and money motivated.
Benefits
Excellent basic salary. Realistic and uncapped OTE £50,000. Toyota specific training. Career progression all the way up to General Manager. Bonus scheme based on hitting sales targets. Additional bonus based on upselling and add‑ons. Company car. Fun, friendly working environment. Market leading benefits including healthcare, pension, childcare and company lease scheme.
About Toyota As one of the most famous brands in the world, here at Toyota, we put ‘kaizen’ or continuous improvement at the centre of everything we do. From the impact we have on the world around us, to building cars, to the experience a customer has in our retailers, we are always looking for ways to make things better. We recognise the importance of our people to the brand and are recognised as one of the best in providing automotive training, our team will help you to develop your skills and realise your ambitions. Joining the Toyota team means that you will have the opportunity to be at the heart of our innovative brand, and really make a positive impact at the retailer you work for. #J-18808-Ljbffr
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Location:
Bromley
Job Type:
FullTime

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