Customer Liaison Officer, Ballymena, 6 months with possible extension, £14.13 per hour.

Your new company A public sector organisation is recruiting for a Customer Liaison Officer based in Ballymena. Your new role As Customer Liaison Officer, you will provide professional, confidential and comprehensive administrative support to a busy community‑focused department. Your role will be vital in ensuring smooth day‑to‑day operations by delivering high‑quality administrative, customer‑service and coordination support.Key responsibilities include:

- Managing diaries, scheduling meetings and handling incoming communications. - Providing a full range of administrative services including word processing, maintaining spreadsheets and databases, preparing presentations, photocopying and filing. - Organising and coordinating events, seminars and training programmes—including booking venues, arranging catering and managing delegate registrations. - Attending meetings to take notes, prepare minutes and follow up on agreed actions. - Supporting marketing and promotional activities, including preparing materials and updating online content. - Assisting with customer enquiries, complaints handling and general service queries. - Managing bookings and payments for community facilities using both paper‑based and electronic systems. - Handling cash in line with organisational procedures. - Maintaining accurate information systems and complying with relevant policies, including health & safety, data management and quality standards. - Contributing to departmental plans, performance review processes and continuous improvement initiatives.

What you'll need to succeed To be considered for this role, you will need:Essential Qualifications & Experience:

- A minimum of 5 GCSEs including English and Maths (Grade C or above) or equivalent. AND - At least 2 years’ administrative experience in a busy office environment, including:

- Managing high volumes of work

- Prioritising competing tasks

- Competent use of office technology such as word processing

OR, if you do not meet the above qualification requirements:

- A minimum of 4 years’ administrative experience in a busy office environment demonstrating the same competencies listed above.

Skills & Knowledge:

- Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook). - Excellent organisational and communication skills with the ability to handle public enquiries professionally. - Ability to work accurately, meet deadlines and manage multiple priorities.

Additional Requirements:

- Access to a suitable form of transport to carry out the duties of the role (reasonable adjustments apply where necessary). - Strong interpersonal skills and the ability to work effectively with colleagues, partners and members of the public.

What you'll get in return

- Based in Ballymena - £14.13 per hour - Temporary post for 6 months with possibility of extension - Free onsite parking available - Monday-Friday 9AM-5PM

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4771328