Customer Liaison Officer, Ballymena, 6 months with possible extension, £14.13 per hour. Your new company A public sector organisation is recruiting for a Customer Liaison Officer based in Ballymena. Your new role As Customer Liaison Officer, you will provide professional, confidential and comprehensive administrative support to a busy community‑focused department. Your role will be vital in ensuring smooth day‑to‑day operations by delivering high‑quality administrative, customer‑service and coordination support.Key responsibilities include: Managing diaries, scheduling meetings and handling incoming communications. Providing a full range of administrative services including word processing, maintaining spreadsheets and databases, preparing presentations, photocopying and filing. Organising and coordinating events, seminars and training programmes—including booking venues, arranging catering and managing delegate registrations. Attending meetings to take notes, prepare minutes and follow up on agreed actions. Supporting marketing and promotional activities, including preparing materials and updating online content. Assisting with customer enquiries, complaints handling and general service queries. Managing bookings and payments for community facilities using both paper‑based and electronic systems. Handling cash in line with organisational procedures. Maintaining accurate information systems and complying with relevant policies, including health & safety, data management and quality standards. Contributing to departmental plans, performance review processes and continuous improvement initiatives. What you'll need to succeed To be considered for this role, you will need:Essential Qualifications & Experience: A minimum of 5 GCSEs including English and Maths (Grade C or above) or equivalent. AND At least 2 years’ administrative experience in a busy office environment, including: Managing high volumes of work Prioritising competing tasks Competent use of office technology such as word processing

OR, if you do not meet the above qualification requirements: A minimum of 4 years’ administrative experience in a busy office environment demonstrating the same competencies listed above. Skills & Knowledge: Strong working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook). Excellent organisational and communication skills with the ability to handle public enquiries professionally. Ability to work accurately, meet deadlines and manage multiple priorities. Additional Requirements: Access to a suitable form of transport to carry out the duties of the role (reasonable adjustments apply where necessary). Strong interpersonal skills and the ability to work effectively with colleagues, partners and members of the public. What you'll get in return Based in Ballymena £14.13  per hour Temporary post for 6 months with possibility of extension Free onsite parking available Monday-Friday 9AM-5PM

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