About The Role As Customer Marketing Lead, you will turn our customer base into a growth engine. This is not a “collect testimonials when asked” or “write case studies once a quarter” role. It is a high‑output, high‑ownership role at the intersection of expansion, credibility, pipeline, and brand. Conveo has incredible customers already. The opportunity is massive, and without dedicated focus, it will never reach what it should. Your Mission Turn customers into proof systematically. You build a machine that produces:

high‑quality case studies (real outcomes, not generic) testimonials that feel credible and specific reusable customer quotes reference program + review flywheel customer story bank by ICP/vertical/use case

Create Customer‑Led Moments That Expand the Account Customer marketing accelerates expansion by helping customers internal‑sell Conveo and building assets that land with stakeholders.

Internal‑sell Conveo to stakeholders Build assets that land with their decision makers Enable executive conversations and deeper adoption Make outcomes visible across the organization

Build Customer Visibility That Feels Exciting And High‑Status

On‑stage talks Webinars Co‑authored content Research spotlights Mini‑docs / video testimonials Customer dinners / side‑events Awards / recognition plays

Identify And Nurture High‑Leverage Champions

Power users Champions Executive sponsors Public voices inside customer orgs

Operate Like an Owner Run the machine—don’t wait to be asked.

Outputs shipped Customers activated Content created Assets used by GTM Expansion influenced Inbound driven Pipeline supported

What We’re Looking For Non‑negotiables

Proven experience in customer marketing, advocacy, or equivalent Extremely strong writing and narrative instincts High agency: identify opportunities and act without permission Comfortable working directly with customers and senior stakeholders Strong project management: drive assets and approvals efficiently Great taste: make customer content feel premium, not corporate Pragmatism: 80/20 mindset, know when to be slick versus rough Ability to create lightweight design/asset work independently Experience with enterprise accounts and executive stakeholders Experience producing customer video content

To Apply, Include One customer story asset you created (case study, video, webinar, narrative, deck, etc.). A 10‑line breakdown of why it worked. A short draft: “How would you turn one happy Unilever champion into 5 expansion opportunities + 3 pipeline assets?” Mindset

Customer‑obsessed but business‑first Confident and proactive Low ego, high standards Pushing for outcomes without being annoying Handle ambiguity and consistently ship Think in systems and leverage

Bonus (not Required)

Experience at B2B SaaS or high‑growth tech Event/webinar experience (customer roundtables, co‑hosted sessions)

What Success Looks Like

Steady stream of high‑quality customer proof (stories, quotes, numbers, visuals) Sales uses assets per vertical/use case Customers publicly appear (webinars, talks, content) Customer champions drive referrals, intros, inbound credibility Expansion accelerates with visible internal outcomes Internal stakeholders say: “Customer marketing is changing how fast we grow.” Customer marketing becomes a strategic advantage, not an afterthought

Compensation Compensation Range: $40K - $150K #J-18808-Ljbffr