hackajob is collaborating with Conveo.ai to connect them with exceptional professionals for this role. What We Are Building At Conveo Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate across insights, marketing, and product teams. #1 What problem are we solving and why is this an important problem to solve The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. #2 The team you will join You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies. #3 How we operate

We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time. We work hard and we have fun. To keep our quality bar incredibly high, we want to execute with the smallest possible team.

About The Role As our Customer Marketing Lead, you will turn our customer base into a growth engine. This is not a “collect testimonials when asked” role. This is not “write case studies once a quarter.” This is a high-output, high-ownership role that sits at the intersection of:

expansion (help accounts grow faster) credibility (proof that makes the market trust us) pipeline (customer-led demand + referrals) brand (stories people remember and repeat)

Conveo has incredible customers already. The opportunity is massive, and without dedicated focus, it will never reach what it should. This role is only for someone who takes customer marketing seriously. Your Mission Turn customers into proof (systematically) You Build a Machine That Produces

high-quality case studies (not generic, real outcomes) testimonials that feel credible and specific customer quotes we can reuse everywhere reference program + review flywheel customer story bank by ICP/vertical/use case

Your bar: sharp narratives, real data, zero fluff. Create customer-led moments that expand the account Customer marketing isn’t just external. It accelerates expansion by:

helping customers internal-sell Conveo building assets that land with their stakeholders enabling exec conversations and deeper adoption making outcomes visible across their org

You work with CS/AMs to identify leverage points, and you create the assets that unblock growth. Make customers visible in the market (without being cringe) You Create Customer Visibility That Feels Exciting And High-status

on-stage talks webinars co-authored content research spotlights mini-docs / video testimonials customer dinners / side-events awards / recognition plays

You do this with taste. The goal is for customers to be proud to be associated with Conveo. Build relationships with high-leverage champions You Identify And Nurture

power users champions exec sponsors “public voices” inside customer orgs

You know who can speak, who can refer, who can present, and who can help us win the next 10 deals. Operate like an owner You Treat Customer Marketing Like a Measurable Engine

outputs shipped customers activated content created assets used by GTM expansion influenced inbound driven pipeline supported

You don’t wait to be asked. You run the machine. What We’re Looking For Non-negotiables

Proven experience in customer marketing, advocacy, customer storytelling, or equivalent Extremely strong writing and narrative instincts High agency: you identify opportunities and move without permission Comfortable working directly with customers and senior stakeholders Strong project management: you can drive assets and approvals without slowing down Great taste: you can make customer content feel premium, not corporate Pragmatism: 80/20 + know when something needs to be slick and when your audience prefers rough Ability to create lightweight design/asset work without dependencies Experience working with enterprise accounts and exec stakeholders Experience producing customer video content

To Apply, Include One customer story asset you created (case study, video, webinar, narrative, deck, etc.) A 10-line breakdown of why it worked A short draft: “How would you turn one happy Unilever champion into 5 expansion opportunities + 3 pipeline assets?” Mindset

Customer-obsessed, but business-first Confident and proactive Low ego, high standards Comfortable pushing for outcomes (without being annoying) Can handle ambiguity and still ship consistently Thinks in systems and leverage

Bonus (not Required)

Experience at B2B SaaS or high-growth tech Event/webinar experience (customer roundtables, co-hosted sessions)

What Success Looks Like

Conveo has a steady stream of high-quality customer proof (stories, quotes, numbers, visuals) Sales has the assets they need per vertical/use case, and actually uses them Customers regularly appear with us publicly (webinars, talks, content) Customer champions drive referrals, intros, and inbound credibility Expansion accelerates because customer outcomes are visible internally Internal stakeholders repeatedly say: “Customer marketing is changing how fast we grow.” Customer marketing becomes a strategic advantage, not an afterthought

Why join us? At Conveo, you’ll join a team that genuinely enjoys working, and spending time, together. We care about building real relationships, not just great products. That’s why we run quarterly team offsites where we disconnect, reset, and have fun. Our next one? A retreat in the Alps this March ⛷️ Plus

Own a core growth lever at a hyper-growth, YC-backed AI company Direct access to founders and high-leverage operators Help define how AI-powered research becomes the global default Be part of a team aiming to go from $1M → $100M ARR in under 2 years Competitive compensation with meaningful equity upside A culture built on taste, speed, ownership, and ambition Opportunities to travel globally and build deep relationships with customers shaping the future

Compensation Range: $40K - $150K #J-18808-Ljbffr