Customer Service Administrator

Location: Salford (Onsite)

Salary: £28,000

Job Type: Full‑Time, Permanent

Please note, this role currently requires the flexibility to work overtime on Saturday or Sunday for a period of 4 hours. This work can be completed from home and at any time that suits your schedule.

Overview

We are working with a well‑established organisation known for providing high‑quality, customer‑focused services and personalised support. They are looking for a highly organised and proactive Administrator to join their operations team.

This role is perfect for someone who thrives in a fast‑paced environment, enjoys varied daily tasks, and is confident managing communication channels, processing payments, and coordinating bookings. You will play an integral part in ensuring smooth service delivery across the business.

Key Responsibilities

Communication Management

Handle incoming and outgoing calls and emails, maintaining a high standard of professionalism. Ensure all correspondence is responded to promptly and effectively.

Query Handling

Manage general internal and external enquiries. Provide accurate information or escalate issues where necessary.

Payment Processing

Take and process customer payments efficiently. Maintain accurate financial records in line with internal procedures.

Booking Coordination

Schedule and manage bookings for various services, appointments, or deliveries. Liaise with internal teams and external stakeholders to ensure smooth coordination.

General Administrative Support

Provide day‑to‑day administrative assistance across the wider team. Support office operations and ensure processes run efficiently.

Qualifications & Key Skills

Experience

Prior experience in an administrative role is essential.

Communication

Excellent written and verbal communication skills. Professional and confident phone and email manner.

Organisation

Strong ability to multitask and prioritise in a busy environment. Able to manage competing demands without compromising quality.

Attention to Detail

High level of accuracy, particularly when handling bookings and payment information.

Technical Skills

Confident using office software such as email, spreadsheets, and word processing tools.

Customer Service Orientation

Able to manage enquiries sympathetically, politely, and efficiently. Strong problem‑solving skills to resolve issues promptly.

Initiative

Proactive approach to tasks and confident in taking ownership of challenges.

Benefits

Living Wage Employer 28 Days Annual Leave Birthday Day Off Private Healthcare Scheme Employee Recognition Awards Casual Fridays Company Events Career Progression OpportunitiesAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website