Customer Service Advisor

2 Days Old

Customer Service Advisor
12 months Fixed Term Contract - Maternity Cover
Thurrock, RM20 3AL - Office-Based Role
Construction Equipment / Vehicles
£13.53 per hour
Day Shifts Mon-Fri

Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you..
The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.

Key Responsibilities & Tasks: Customer Service Advisor:

Handle customer service duties via telephone and email
Process sales orders, returns, and credits
Manage order and credit processing
Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
Liaise with warehouse and transport teams to resolve delivery and stock issues
Support Sales Team/Account queries Required Skills:

Customer service experience via telephone and email
Strong customer focus and excellent service skills
Team player with the ability to work independently
Computer-literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
Calm and professional telephone manner
Effective communication and interpersonal skills
Commutable to the Gloucester postcode on a daily basis
Competent in using multiple systems
Proactive approach to problem-solving and business operations Package

£13.53 per hour
Monday-Friday 8:30-5pm (1 hour lunch break)
Holiday & Pension
12-month - maternity cover
Long-term scope to be a full-time role Interested? To apply for this Customer Service Advisor position, here are your two options:

"This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Emma Gimore (phone number removed) between 7.30am - 4.30pm.
"I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL
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Location:
West Thurrock
Salary:
£26,384 /annum
Job Type:
FullTime
Category:
Customer Services

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