CUSTOMER SERVICE ADVISOR

2 Days Old

Customer Service Advisor
Location: Poole, Dorset
Hours: Monday – Friday (shifts between 8am & 6pm)
Salary: £25,500 - £26,000
Contract: Temporary & Permanent opportunities available
We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole.
This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service.
What You'll Be Doing:
* Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries.
* Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints.
* Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations.
* Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies.
What We're Looking For:
W...
Apply
Location:
Poole
Salary:
£25,500 - £26,000 /annum
Job Type:
FullTime
Category:
Customer Service & Support

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