Location: Loudwater, High Wycombe Salary: Circa £50,000 Contract: 12-month Fixed Term Hours: 9am-5pm Hybrid: Potential once probation is completed (1 day per week) Our fantastic client is seeking a confident and experienced Senior Customer Service Team Leader to join them on a 12-month fixed term contract (due to a secondment). This role is ideal for someone who thrives in a leadership position and enjoys helping teams deliver first-class customer service. You'll take responsibility for a group of Customer Service Team Leaders, providing guidance, motivation, and clear direction. Your focus will be on driving team performance, developing strong leaders, and maintaining exceptional customer experience across the department. Duties include Leading and supporting Customer Service Team Leaders, helping them bring out the best in their teams Monitoring performance and ensuring KPIs and service levels are consistently achieved Encouraging continuous improvement and championing best practice Using performance insights to guide actions and improvement plans Assisting with recruitment, onboarding, training, and ongoing development Acting as the point of escalation for complex customer issues Skills/Experience Previous experience in a senior customer service or cont...