Customer Service Manager (Fluent French, English & Spanish) Lead Multilingual Teams, Harness SAP & Excel Data, and Drive Global Customer Excellence

Kent (UK HQ) | Essential International Travel | Competitive Salary + Benefits

International Travel

Annual Bonus

Contributory pension scheme (company match up to 7%)

Life Assurance 4x basic salary

Free Parking

Are you a people-focused Customer Service Manager fluent in French, English, and Spanish who thrives on building strong relationships and working collaboratively with teams? This international role offers a unique chance to lead customer service teams across the UK, France, and Spain, combining your multilingual skills with data-driven insights from SAP and Excel to deliver outstanding customer experiences.

The Opportunity

Reporting to the Group Customer Services Manager, you'll be at the heart of a truly international, team-oriented business that values collaboration and open communication. You won't just direct from afar — you'll work alongside your teams, mentoring and coaching them to grow, building trust, and creating a culture of cohesion across borders. International travel (34 days in France or Spain every 45 weeks) is essential to nurture these relationships in person.

You'll be fluent in French, English & Spanish, which is essential.

Key Responsibilities

• Lead and inspire multilingual teams across the UK, France, and Spain through hands-on, collaborative management.
• Use SAP and Excel extensively to manage data, analyse KPIs, and provide actionable insights that empower your teams.
• Standardise and streamline customer service processes, leveraging automation to improve efficiency.
• Deliver projects that enhance customer experience while engaging your teams as active participants in change.
• Set clear goals and KPIs, coaching team leaders and supporting personal development.
• Represent customer service in regional sales and operational forums, fostering cross-functional collaboration.
• Build lasting relationships with global sales, operations, production managers, and clients to ensure seamless communication and teamwork.

About You

• Proven experience as a Customer Service Manager or similar leadership role.
• Fluent in French, English, and Spanish; knowledge of Portuguese is a plus. You will also have a UK-based Portuguese team member managing that region.
• Skilled in SAP, Excel, and data-driven decision making.
• Strong background in distribution, supply chain, or manufacturing.
• A genuine relationship-builder who leads by example, embraces collaboration, and nurtures team spirit.
• Experience driving process improvements and managing cross-border teams.
• Willingness to travel internationally regularly to maintain strong team connections.

Why Join?

Join a company that prides itself on being collaborative and team-oriented. Supported by a dedicated Group Customer Service Manager, you'll spend your first six months building trust, understanding the business, and setting the stage for meaningful, lasting impact — both through your leadership and your data insights.

Please submit a cover letter in French or Spanish outlining your interest in the role.

The interview process involves three stages, including a 10-minute presentation in Spanish or French.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

For more information, check our Blog.

Do not include bank or payment details when applying. Applications should be made via the 'Apply now' button.

Created on 04/08/2025 by JR United Kingdom