Thames Talent is looking for a natural leader to join a dynamic customer service team. If you enjoy managing and developing people as well as supporting customers, solving problems, and being part of a fast-moving project, we want to hear from you! The Role As a Team Leader, youll have direct reports that youll line management.This is a crucial role to help shape a fast growing team. Alongside your team leader duties, your focus will be on providing excellent customer experiences, supporting new users, and contributing ideas to improve our processes. This role offers genuine growth opportunities within an expanding project, where your contribution will directly impact customer satisfaction and the companys success. Key Responsibilities Lead and provide day-to-day support to an office-based team Drive ongoing growth of the customer base Deliver a high standard of system support, ensuring all service requests are logged, tracked, and resolved Oversee the full implementation lifecycle, guiding customers smoothly from initial enquiry through to successful launch Collaborate closely with internal teams to support customer retention and long-term engagement

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