Customer Success - Data Management

New Yesterday

Job Description

We are working with a growing organisation operating within a regulated services environment, seeking a motivated and detail-oriented individual to join their Customer & Data Operations team.

This is a varied role that combines customer interaction, data analysis and operational support, making it ideal for someone who enjoys both problem-solving and working directly with clients.

Full technical training will be provided.

The Role

You will play a key part in supporting customers while ensuring operational data is processed, validated and analysed accurately.

Day-to-day responsibilities will include:

  • Speaking with domestic and commercial customers regarding account queries

  • Resolving billing-related issues and investigating discrepancies

  • Managing technical queries relating to metering and usage data

  • Liaising with third-party partners to resolve outstanding matters

  • Extracting, manipulating and validating data

  • Running reports and interpreting operational data flows

  • Identifying trends, anomalies and opportunities for process improvement

  • Applying analytical thinking to diagnose and resolve underlying issues

This is a role suited to someone comfortable balancing communication and analytical responsibilities.

About You

We are looking for someone who is:

  • IT literate, with strong Excel and database skills

  • Analytical and methodical, with strong problem-solving ability

  • Confident speaking with customers over the phone

  • Detail-oriented and organised

  • Quick to learn and adaptable

  • Motivated, resilient and proactive

Previous experience within a regulated or utilities-based environment would be advantageous, but is not essential.

Working Hours

  • Office-based position

  • Monday to Friday

  • 8-hour working day


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Location:
Broxbourne
Job Type:
FullTime
Category:
Business

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